All custom orders are non-refundable under any circumstances.

Custom orders are all handmade and designed which takes times.

Standard order times can vary from 2-4+ weeks with high season sometimes longer.

Rush orders are available and can be sent within 2 days up to 2 weeks just depending on availability and current work loads – please contact us with any requests and we will happily try and help you with any deadlines.

We welcome unique idea, custom orders and special requests – please click on the contact us link and we will reply as soon as possible

All items leave us in perfect condition so we hold no responsibility for lost, stolen or damaged goods although we do our best to ensure excellent customer service beginning to end!!

Thank you.